This privacy policy sets out how we use and protect any information that you provide when you use our website. We are committed to ensuring that your privacy is protected.

Information We Collect

We may collect the following information:

• Name
• Contact information including email address and phone number
• Shipping and billing address
• PayPal reference number

We collect this information for the following reasons:

• To process and ship your order
• To communicate with you about your order and any related customer service inquiries
• To improve our products and services

We do not store your payment details on our server but instead rely on PayPal to do so. Our PCI compliance is therefore of a minimum type because we do not store or handle payment details. Please see https://www.pcicomplianceguide.org/faq/ for further information on PCI compliance.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Use of Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties that we think you may find interesting, but only if you tell us that you wish this to happen.

Your Rights

You may request details of personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please use our ‘contact us’ form on our website to make such a request.

If you believe that any information we are holding on you is incorrect or incomplete, please use our ‘contact us’ form on our website. We will promptly correct any information found to be incorrect.

Changes to this Policy

By using our website, you consent to the terms of this privacy policy. We reserve the right to modify this privacy policy at any time, so please review it frequently. Any changes made to this policy will be reflected on this page. If you continue to use our website after any changes have been made, it will be considered as acceptance of those changes.

Thank you for visiting our website. If you have any questions about our privacy policy, please do not hesitate to contact us.

Introduction

Our company is committed to reducing our environmental impact and promoting sustainability. We recognize the importance of preserving natural resources for future generations and are committed to doing our part to protect the environment. This policy sets out our commitment to environmental impact reduction.

Policy Statement

1. Our company is committed to reducing our environmental impact by promoting sustainability throughout our operations.
2. We will strive to minimize our use of natural resources, including water, energy, and raw materials, and reduce our waste generation.
3. We will promote environmentally friendly practices throughout our operations and supply chains.
4. We will design and manufacture products that are environmentally friendly and can be reused.
5. We will comply with all applicable environmental laws and regulations and strive to exceed these requirements whenever possible.
6. We will continuously monitor and measure our environmental impact and set goals for improvement.
7. We will encourage our suppliers and partners to adopt environmentally friendly practices.

Communication and Reporting

8. Our commitment to environmental impact reduction will be communicated to all employees and suppliers.
9. We will provide training on environmentally friendly practices to all employees.
10. We will regularly report on our environmental performance to our stakeholders, including customers, investors, and employees.
11. We will encourage feedback from our stakeholders and use this feedback to improve our environmental performance.

Conclusion

We take our responsibility to reduce our environmental impact seriously and are committed to promoting sustainability throughout our operations. We will continue to review and update our policies and procedures to ensure that we are doing everything we can to protect the environment for future generations.

Purpose

Our company is committed to providing high-quality handmade cloth products and exceptional customer service. We understand that from time to time, there may be instances where our customers are not satisfied with the products or services we provide. This policy outlines our commitment to resolving customer complaints in a timely, fair, and efficient manner.

Definition

A complaint is an expression of dissatisfaction made by a customer in relation to our products or services.

Scope

This policy applies to all complaints received by our organisation, whether they are received in person, by telephone, by email, or by any other means.

Procedure

Any customer who wishes to make a complaint should contact us as soon as possible. We encourage customers to provide as much detail as possible regarding the nature of the complaint, the product or service that is the subject of the complaint, and any other relevant information.

The customer can make a complaint by any means available, including by telephone, through our contact us form on our website or by email. Our contact details are available on our website.

We will acknowledge receipt of the complaint within 24 hours. If the complaint is made outside of business hours, we will acknowledge receipt on the next business day.

We will investigate the complaint as soon as possible. We may need to contact the customer to gather more information, and we will keep the customer informed of the progress of the investigation.

We will endeavor to resolve the complaint within 14 working days of receiving it. If we are unable to resolve the complaint within this time frame, we will contact the customer and advise them of the reason for the delay and provide an estimate of the time required to resolve the complaint.

Feedback

We value feedback from our customers, both positive and negative. We will use customer feedback to identify areas where we can improve our products and services.

Review

This policy will be reviewed annually to ensure that it remains relevant and effective.

Introduction

Our company is committed to preventing slavery, forced labor, and human trafficking in our operations and supply chains. We do not tolerate any form of modern slavery and are committed to ensuring that our business and supply chains are free from such practices. This policy sets out our commitment to prevent slavery and human trafficking.

Policy Statement

1. Our company is committed to respecting human rights and ensuring that our business and supply chains are free from slavery and human trafficking.
2. We will not knowingly engage in any activity that contributes to or supports modern slavery, forced labor, or human trafficking.
3. We will comply with all applicable laws and regulations related to preventing slavery and human trafficking.
4. We will take steps to ensure that our supply chains are free from slavery and human trafficking. We will assess the risks of modern slavery and human trafficking in our supply chains and take appropriate steps to address those risks.
5. We will train our employees and suppliers on our policy against slavery and human trafficking and the importance of respecting human rights.
6. We will investigate any reports of suspected modern slavery, forced labor, or human trafficking in our operations or supply chains. If we find evidence of such practices, we will take immediate action to address the situation.
7. We will regularly review and update our policies and procedures related to preventing slavery and human trafficking to ensure their continued effectiveness.

Communication and Reporting

1. Our policy against slavery and human trafficking will be communicated to all employees and suppliers.
2. We will provide training on our policy and related procedures to all employees and suppliers.
3. Any employee who becomes aware of a suspected or actual incident of modern slavery, forced labor, or human trafficking must report it immediately to their supervisor or a designated compliance officer.
4. We encourage suppliers to report any incidents of modern slavery, forced labor, or human trafficking in their operations or supply chains to us.

Conclusion

We take our responsibility to prevent slavery and human trafficking seriously and are committed to ensuring that our business and supply chains are free from such practices. We will continue to review and update our policies and procedures to ensure that we are doing everything we can to prevent slavery and human trafficking.